This privacy statement describes how No.8 Farm Tours Ltd ( trading as No.8 Tours – NZ Senior Travel Club) deals with your personal information and how we protect your privacy.
Our commitment to your privacy
No.8 Tours - NZ's Senior Travel Club. We provide travel services to the public. We specialise in delivering Day trips, Multiday Tours and Show excursions for senior travellers.
This privacy statement outlines what personal information we collect, how we store, use and share it, and how you can access or correct your personal information. We are committed to protecting your privacy when you visit our websites or contact us in any way.
We deal with your personal information in accordance with the Privacy Act 2020 and this privacy statement.
We may occasionally update this privacy statement to reflect changes to our practices, and will notify you when we do so. This statement was last updated on 1 February 2022.
Your personal information
Collecting your personal information
We collect personal information that we need in order to deliver our services to you. We collect personal information directly from you when you access our services or engage with us through our websites and surveys.
Information collected from you
When you access any of our services (including supporting our campaigns, responding to surveys, contacting us with an enquiry, signing up for our newsletters, we will collect some or all of the following personal information:
Your name and contact details.
Age, gender and any other demographic information you provide to us.
Your address or region.
Your comments and community contributions.
Survey results and responses when you participate in any of our surveys.
Any correspondence with No.8 Tours - NZ's Senior Travel Club staff
Your credit card number, name on your card, expiry date and card verification code (CVC) code*.
Any other information you choose to provide us.
Collectively, this is known as your "personal information".
Information collected from third parties
We may collect information from third parties to enhance our services; however, when we do so, this information is collected in aggregated form. That means that we do not collect any personal information from third parties about you. However, we may collect aggregated information and information about consumer travel and combine that information with personal information we hold about you.
Using your personal information
In order to deliver our through No.8 Tours - NZ's Senior Travel Club or Powerswitch, we use your personal information in the ways set out below. If we need to use information in a way not outlined below, we will only do so if required or permitted by law or with your authorisation.
We use your personal information to:
Provide you with any products and services you request or sign up for. Set up or administer your membership or bookings. Contact you to clarify details about your membership or digital access or respond to any of your inquiries. Invoice you, or receive payment from you for any of our services that require payment. Conduct market research surveys if you opt-in to receive No.8 Tours - NZ's Senior Travel Club surveys. Target or customise our marketing and advertising. Tell you about our new products, services, promotions and campaigns. For example, if you opt-in to email marketing communications, we may email you to let you know about new content you may be interested in. Provide you with information about the operation and security of our websites. Contact you to advise you of changes to our terms and conditions, services or new products or promotions.
All No.8 Tours- NZ Senior Travel Club members will be signed up to automatically receive email marketing communications, including surveys. For all our marketing emails, you can choose to remove yourself from receiving these communications by following the "unsubscribe" prompt at the bottom of each email.
Comments and community contributions
We may use some of your information to display it within the Member comments section. When you submit a comment or review, your first name and last name initial e.g. Mary B, or your display name (if you have set one), is displayed with your comment. We do not publicly display any other personal information in our community areas. We strongly advise that you do not post your email address, home address, phone number or other personal information as part of your community contributions.
Sometimes, we might want to use the messages you post in our articles or marketing material. If so, we will endeavour to get your permission before copying or quoting your message.
Sharing your personal information
We do not sell or rent your personal information to any third party. However, we do share your personal information with trusted third parties that work on our behalf to deliver our services to you (such as accommodation, attractions and for computing and storage purposes, for email correspondence and marketing purposes )
Third parties, some of which are based overseas, which we share your personal information with include: Microsoft, our cloud hosting and computing infrastructure provider MailChimp, for marketing automation and email marketing. PayPal, our payment gateway provider. Lemax – Our reservation software Accommodation, Attraction and Transport Operators including Airlines Google Analytics and Google Ad Manager for targeted advertising. Social Media Platforms (Facebook and Instagram), for targeted advertising. We do not authorise third parties to use or disclose your personal information except to provide the service we request from them. All third parties to which we disclose your personal information are subject to obligations under the New Zealand Privacy Act 2020 to protect your information from unauthorised use or disclosure.
You can choose to opt out of having your email address provided to Google and Facebook for targeted advertising by emailing us with your request to email@example.com.
We do not share your personal information with any overseas providers, which are not subject to the New Zealand Privacy Act. If we were to do so, we would obtain prior authorisation from you before disclosing it to any third parties.
How we store and protect personal information
We store the personal information we collect from you under our obligations under the Privacy Act and take reasonable steps to ensure the security of your personal information. We use trusted third-party providers to store and process our data and ensure that our cloud-based platforms meet New Zealand privacy requirements. For more information on privacy practices for our critical third party providers, see the following links:
We retain personal information only for as long as we need it in order to continue to provide you with our service(s), maintain the security of our websites or as required by law.
We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse. We have an information and communications technology policy in place to ensure staff manage and protect No.8 Tours - NZ's Senior Travel Club data and devices. Access to our systems and platforms is controlled through role-based access, and all access is logged and audited.
Improve our website (for example, identify and promote popular content); and
Provide you with more targeted information where appropriate.
Third party cookies and other technologies: We use third party cookies and other technologies for marketing and to gather website analytics. This includes:
You can also ask your browser to delete or block third-party cookies: search online for "cookies" + the name of your internet browser (for example, "Google Chrome") for step-by-step instructions.
Links to other websites
Our websites provide links to other websites when we consider you may be interested in the content of those sites. We do not endorse any third party sites or their content and we have no control over the conduct of the companies or organisations operating those sites.
Before disclosing any personal information to another site, we advise you to check its terms and conditions, including its privacy and security policies.
Your privacy rights
You have the right to request access to and correct any personal information we hold about you at any time.
No.8 Tours - NZ's Senior Travel Club members can change their information by
contact Customer Services on +64 7 5793981 or firstname.lastname@example.org
Rights of access
You have the right to request a copy of the personal information we hold about you. When any such request is received, we will process your request as soon as possible and provide you with our decision on your request within 20 working days after your request. We will also take steps to verify your identity before providing you with any requested personal information.
Asking us to stop using your information
You can ask us to stop using your information. However, if you ask us to stop using your information, we may not be able to provide you with all our services, such as emailing you newsletters and updates.
You can choose to opt-out of having your email address provided to Google and Facebook for targeted advertising by emailing us with your request to email@example.com
No.8 Tours - NZ's Senior Travel Club is committed to dealing quickly and appropriately with any privacy complaints.
If you are concerned, this privacy statement may have been breached or your privacy has been compromised, please email us immediately on firstname.lastname@example.org or call customer services on +64 7 5793981
If we cannot adequately address your privacy concerns, you have the right to complain to the Office of the Privacy Commissioner. For more privacy information, see the Privacy Commissioner's website.